Emergency Conditions
If there is immediate danger, call 911 first. For active flooding, suspected gas leaks, fire, no heat during unsafe temperatures, or a security issue, call Kentwood after emergency services are contacted.
Resident Support
Submit a Maintenance Request.
Use this form to report a repair or maintenance concern for a Kentwood-managed property. Include the location, access notes, urgency, and a clear description so the team can route the request appropriately.
Helpful Details
Photos, videos, model numbers, access instructions, and when the issue started all help reduce back-and-forth and make vendor scheduling more efficient.
Scheduling
The team will review the request, confirm the next step, and coordinate access based on vendor availability, property rules, and urgency.
Request Form
Tell us what needs attention.
For the fastest routing, complete the required fields and describe the issue in plain language. Photos, access notes, and availability help Kentwood send the right vendor with fewer follow-up calls.
Emergency reminder: for life safety issues, fire, active crime, or medical emergencies, call 911 first. For urgent property conditions, call Kentwood directly after submitting or instead of submitting this form.
Maintenance Details
Submit one issue per request when possible so each item can be tracked clearly.
Need to speak with someone directly?
Call Kentwood for urgent conditions or if you are unsure whether the issue can wait for email review.